Simple & hassle-free returns

Returns policy

If you’ve recently purchased a product from us and find that it doesn’t meet your needs we have a comprehensive return policy that ensures customer satisfaction. Whether you received a defective product, changed your mind about your purchase, or simply don’t need the item anymore, we have a solution that will work for you.



Defective Products

If you receive a defective product, contact customer service within 5 days to return it for a refund or replacement.


Change of Mind

Within 5 days, you may return any product in its original condition and receive a refund.

Step-by-step guide to initiate a return

Contact us

Get in touch with our customer service team via phone or email to initiate your return request. Please have your order number readily available.

Confirm eligibility

Our team will assess your request and confirm your eligibility for a return, based on the terms of our returns policy.

Follow return instructions

Once approved, we’ll give you instructions to return the product to our facility in its original packaging.

Common questions about returns

Our returns policy at Eco Power Wood Fuels allows customers to return any faulty orders within a 5 day period for a refund.

Yes! If you have received an order which is not to the standard you thought or you have changed your mind, you could be eligible for a return, subject to approval.

Yes, sustainability is a core value for us. We ensure that our logs are sourced from responsibly managed forests. By supporting sustainable practices, we aim to minimise our environmental impact while providing you with quality firewood.

To initiate a return, please contact our customer service team via the contact us form on the website or over the phone.

Once a return has been requested an our team has agreed to accept/collect the products in question, a refund will be issued. This is subject to conditions.

Yes, As long as the matter is approved by our team, there is a possibility of exchanging a product with instruction for necessary differences to be settled.

Can’t find what you’re looking for?

Our team are here to help and advise you through our range of products


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