Orders & deliveries

Where we deliver

  • Delivery pricing is based on your postcode. Enter your full postcode at checkout to confirm availability and the correct charge.
  • DN22 (Zone 1): £10 delivery, or free when the order value is over £75.
  • Eligible Zone 2 postcodes: £10 delivery, or free when the order value is over £140.
  • Zone 3 postcodes: £10 delivery regardless of order value.
  • All other postcodes: please contact us to discuss delivery options.

All you need to know about ordering from us

Delivery availability

Enter your postcode at checkout to see whether standard delivery is available and the applicable charge. If your postcode is outside our standard delivery zones, contact us to discuss delivery options.

Delivery times

We aim to provide prompt and reliable delivery services to our customers. Delivery times vary depending on the location and order size, but customers can expect their orders to arrive within 2-4 business days for standard deliveries.

Point of delivery

Eco Power Wood Fuels strives to make delivery convenient. Our drivers will place bags of wood fuels at your chosen, safe, and accessible location. Let us know where you want delivery and any specific instructions in advance.

Delivery prices

Eco Power Wood Fuels offers competitive delivery prices that vary by location and order size. Customers can calculate costs at checkout or by contacting customer service. Free delivery is available on orders over a certain amount.

Problems with deliveries

We aim to provide efficient deliveries, but sometimes issues arise. To resolve any problems with your delivery, contact their customer service team immediately. They will work to find a satisfactory solution, like a refund or replacement.

Delivery access

We understand that some orders require special delivery arrangements due to size and weight. Contact our customer service team with any concerns about access. Please inform us of any restrictions so we can ensure safe and easy delivery.

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